Client Services Representative (CSR)

Location
Herndon, VA

Job Summary
This position is part of the team that helps us deliver on the promise we make to our clients. A CSR helps our clients succeed with the projects for which they became our customers. After an initial 2 months of training, a CSR is able to train clients on the use of our solution, support them with their questions via email or phone. A CSR may work independently or consultatively depending on their personal preference. This is an excellent opportunity for motivated individuals interested in joining the IT world and having significant responsibility at an early stage in their professional career. Subsequent career steps are Strategic Account Manager, which leads into Manager of all client services and other special projects. 20% travel may be required after 6 months.

Essential Duties and Responsibilities

• Advise clients on their projects and assist in successful project deployment.
• Lead training sessions.
• Develop and implement solution bank based on commonly addressed issues.
• Master and improve upon training programs for new and current users.
• Identify features that would enhance the capabilities of software solution.
• Write thought leadership articles in trade journals and magazines sharing best practices.
• Design and lead seminars on best practices.
• Cultivate innovative ways to better serve client needs and concerns.

Required Skills, Education and Experience

• 4-year college degree.
• Outgoing personality with excellent verbal and written communication.
• Knowledge of computer basics (Microsoft Word, Excel, PowerPoint, Outlook).
• Good analytical and problem-solving skills.
• Strong integrity and commitment to client satisfaction.
• Ability to work well and with composure in high-pressure situations.
• Ability to learn quickly.

About Zarca Interactive

Zarca Interactive (www.zarca.com) is an innovator and thought-leader in the area of Next-Generation Decision Support Solutions through the linkage of perceptional and transactional data. The company has executed extremely well in building its technology and a solid base of reference clients and is at the cusp of record growth as it capitalizes on its investments in these areas. Zarca Interactive prides itself in recruiting self-motivated, ambitious, outstanding professionals who are seeking great responsibility and an environment with no organizational ceilings. In addition to a generous benefits package, the company is piloting GiveBack, an employee volunteer program where employees take paid time to volunteer for a cause identified by them.

Contact Person

Laurita Johnson: