Welcome to the February Tip of the Month!

Each month the Client Services Team will disseminate a tip of the month that will include great bits of information on how to maximize your organization’s use of the system, utilize the training and support resources available, and provide pointers on surveying best practices.

As February is a month of love, our topic this month is (drum roll please)…

We Love to Love You…
Building Relationships with Your Client Services Staff for Success

Q. Who is included in your Zarca Client Services staff?
A. Zarca, through its commitment to providing superior client service, has a key team of players specifically dedicated to your surveying success. This team includes:


Q. Who is Technical Support and how can I reach them?
A. Technical Support provides:

To reach our Support line, call (703) 234-5523 or submit a support ticket through your account. (Log into your account and select the “Support” tab in the upper right corner.)


Q. Who is the Training Team?
A. The Training Team provides:

To register for training as a new user or for a refresher, go to:
http://research.zarca.com/clients/ZarcaClients/survey.aspx?sid=25&lang=0


Q. What is a Relationship Manager and what can he/she do for me?
A. The Relationship Manager, assigned to your account, is responsible for ensuring that your organization maximizes its use of the system, launches the most effective survey initiatives, and providing overall research strategy to facilitate better decision-making at your organization.

Here are a few of the things your Relationship Manager can do for you:

Build a relationship with your Relationship Manager. The more Relationship Managers know about your organization and its survey initiatives, the greater
expertise, assistance, and overall guidance you will receive. EVERYONE WINS!