Increase Response Rates: Good Survey Etiquette

To effectively manage response rates for online surveys and preserve your survey relationships, Survey Administrators need to be successful in the following areas:

1. Reach all potential respondents (i.e. get past Spam filters)
2. Send invites and survey reminders at the most convenient times
3. Offer the best mode (online, telephone, paper, etc.)
4. Communicate survey trust and interest in surveys
5. Never abuse the goodwill of participants by over-surveying
6. Send gentle reminders