Survey Etiquette: Maximize Convenience to Survey Respondents

Being courteous and convenient to your survey participants will result in increased goodwill and naturally, higher response rates to your surveys.

The survey mode used and in what form will the respondent complete the survey is a major element of respondent convenience. This means having a two-way survey relationship to knowing ensure whether your participants prefer online, paper, or telephone surveys.

Also, the timing of a survey reminder or invite is another vital part of making the survey process more convenient for participants. As previously discussed, Survey Administrators should not send their invites during a holiday or a busy time of the year.

A survey reminder should be sent from a few days to a week after the initial invite. It’s important not to wait too long before reminding your audience about the invite, because they may have forgotten about that first invitation.