Technical Support

A dedicated technical support team is available Monday through Friday from 9:00 am to 6:00 pm. Clients with issues falling outside of this time frame can fill out a on-line Support Inquiry Form, and one of our specialists will attend to the problem and contact the client the next day.

Technical issues may include, but are not limited to:

• Problems logging-in
• Problems sending out surveys
• Problems receiving surveys/responses
• Features not working properly
• Request for more surveys or sub-account users
• Invitation/reminder formatting/customization
• Problems exporting or importing data