Select the Expire the survey now option to immediately expire your survey, and click Save.

Select the Advanced Expiry Rules option if you wish to expire your survey at some predetermined point in future.

Click New on this page and provide a description for this Public survey link and click Generate URL.

You may use this link on your web page or to send invitations through your own email.

Note: To help preserve the integrity of your data, structural changes are not allowed once a survey becomes active.
Structural changes include adding or deleting questions, adding or deleting answer options, or changing question types, add branching or remove piping.

To add an image, expand Add Images, click on the Upload button and locate the file on your computer. You can also choose the image position of left, right or center of the question.

If you would like the image to redirect the participant to another page when the person clicks on it, enter in the URL of that page under Link Image to (URL). Content that you want to appear beneath the image can be entered in the field called Caption.

To add an audio/video file, expand Add Multimedia, click on the Upload button and locate the file on your computer. You can also choose the file position to be above or below the question. Content that you want to appear beneath the audio/video file should be entered in the Caption field.

Using this feature, the survey creator can guide each participant along a 'path' of specific questions based on answers that the participant provides to certain key questions. The participant can be routed around questions that do not apply to them. They will see only those questions that are pertinent to their situation - thereby increasing the accuracy of data and ensuring the survey experience is the shortest possible for each participant.

• Branching is a ‘page-to-page dynamic’ feature.  This means that you are not branching from question to question – but from page to page.
• You cannot branch from one question to another question on the same page.
• You cannot branch to a previous page or to a page that is not yet created.
• You cannot have more than one branching question on a single page.
• NOTE: Question numbers will not be displayed in surveys that contain Branching, to prevent possible participant confusion.

In order to resolve this issue, simply click the Source button in the Question text box and paste the question text there.

You may also, copy/paste your text from MS Word into Notepad, and then copy/paste from Notepad into the system. This will remove all of the special characters from your text and remove the unwanted spaces in your questions.

From the Question Manager page, select the Look and Feel tab.
You may change the Font Type and Font Size towards the end of the page, under Choose Text & Font Format. Changes made via this interface will affect all questions and answers in the survey. If changes to font styles are made while creating a question, those changes will remain intact.

In Look And Feel page, select the Show Logo option under Choose Logo. You may upload a new logo, fetch an image from a URL or copy another survey's logo, by selecting an option from the drop down here. Click the Save button at the bottom of the page to save your work.

1. Choose a name for your list. Be sure to make it recognizable so that you select the correct list when sending out your invitations. Click Next.
2. Define additional attributes. These attributes include any information in your spreadsheet that is not the Email address column. So, if you have a column for First Name and another column for Last Name, you have 2 additional attributes. Select (2) columns from the predefined commonly used fields or select Add Custom Fields, and type the name of your attribute columns. Match the attribute type by selecting the appropriate drop down column. If a match does not exist, select OTHER. If you do not have any other attributes other than email address, give the attribute a placeholder name such as EList. Click Next.
3. Define Source. In the dropdown menu, choose Import from File. Click Browse and locate the file on your computer. Click Next.
4. Populate List. If your spreadsheet file has headers (such as the word First Name above all of the names in a column) then check the box to Ignore field heading (First line of your file.) (Also, note the option that allows you to upload duplicates in your list). Next, match the columns on the left with the corresponding dropdown box to the right. When you are finished, click Done.

1. Select the survey and click Publish Survey/Send Invitations under Distribution Manager, select any of the Publish via Email options and click Continue.
2. On Step 2d, select the Add mail merge value in email content check box, you will have the option to select attributes that you would like to merge into your invite.
3. When you select an attribute, the code for that attribute will appear to the right. Copy and paste the entire code directly into the body of your invite below - exactly where you would like it to appear. Please be careful to copy the entire code.

You have the ability to mail merge multiple attributes into your invitation (i.e., First Name, Last Name, etc.). Go to Step 5 and map the Mail Merge values.

To ensure that mail merge has been implemented correctly, go to Step 7 and preview the email message.

There are several reasons why your invitations may not be making it to your recipients' inboxes.
Common reasons include: the person's inbox is full, their email address was typed incorrectly, their mail server does not accept HTML emails, or the recipients' server was inaccessible. Emails can also get caught in SPAM filters if they resemble a piece of SPAM mail, so it is important to customize the subject line and body of your invitation message. For more information on this topic, please contact Support.

Check the box in the upper left corner of the table to select all scheduled invites on that page, and click delete. You are able to delete 100 invites at a time. (Please be careful not to delete any invitations that have already been sent because this will also deactivate that individual's survey link, and delete their survey response if they have already taken the survey.)

In Step 3 of the Publish Survey/Send Invitations process, choose From a List as the source of your email invite list. In the dropdown that appears beneath, choose the sample size as Selected Email Addresses. Identify the email addresses on the left and click Add to put them in the box to the right. The box on the right will contain the email addresses that will receive survey invitations.

Yes, you can send multiple email invitations to the same email address. To do so, when building your List, make sure to allow for duplicate email addresses to be loaded.

1. Follow the wizard to send your Reminders immediately or schedule them for later.

1. In the Distribution Manager tab, select your survey and click Track Survey.
2. Here you may select all the email addresses and click delete. This would delete the invitations as well as the responses. Please note, this action cannot be undone.

1. Select the conditional question you would like to use (i.e., “What state do you live in?”).
2. Select the condition (i.e., “IS” or “IS NOT”).
3. Select the answer to the conditional question (i.e., “California”).
4. Click Next, and select the questions you would like to be included in your report.
5. Click Generate Report.

*Note – you can add up to 15 conditions in one Conditional Report.

On clicking on this icon, a pop-up window will open that will allow you to customize your Advanced Chart, as well as print a hardcopy of that report or save it as a .PNG file.

Apart from this you can also export all questions with advanced chart settings to PPT file by clicking on Export button with PowerPoint icon at the bottom of the report page.

An anonymous survey is one in which all of your participants' identifying information is stripped from their response. As the Survey Creator, you will not be able to see who has or has not responded to your survey, and you will not be able to tell which response belongs to which participant. A confidential survey is one in which the Survey Creator knows who responded and how each participant responded, but the survey creator agrees to only report their data in aggregate form.

However, there may be a limit currently set within your specific account that the Account Administrator must increase. This change can be made by following these steps:

1. On the Home Tab, click the drop down besides your name in the top right corner of the screen, and click Settings.
2. Select New Requests from the left panel and click Request More link besides Surveys.
3. Enter the number of additional surveys you would like.
4. Click Submit.

If your account does not include unlimited surveys and you would like to purchase additional surveys, please contact Support for details.

Alternatively, your account may have been reorganized since you last used the system. Please check each of the folders on the left in the Survey Manager tab to see if your survey has been placed in a different folder.

Email Relay Settings is an option in the left pane.

We recommend that the Email Administrator at your organization set up an account specifically for the purpose of relaying these emails, and that person should be able to provide you with the information requested in the Email Relay section. If you have additional questions, please feel free to contact Support.