Our Solution Meets Your Style and Size Requirements

Flexible Solution and Pricing for our Diverse Clients
Recognizing the diversity of our customers, Zarca Interactive’s solution has a modular design. This allows us to offer Value-Based Pricing. Our customers pay only when they use modules that provide them value.

Individual, Departmental and Enterprise Deployment
We routinely help customers who had never conducted any surveys before engaging with us. Their needs are simple, often limited to the immediate initiative and over time growing to a handful more. Other customers need a Departmental deployment which allows multiple concurrent users. Yet other companies have come to us with hundreds of survey users at multiple locations. They have adopted surveying as a strategic activity and need an enterprise-strength solution with the backing of an organization they can trust for data security, system availability and support. No matter what your size, you will find in us a partner that is committed to your success.

Hosted (ASP), Self-Hosted and White-Labeled Solution
We host and manage the survey software for a majority of our customers. Yet, some businesses may need a solution to be hosted within their own data center for a variety of reasons including regulatory compliance. Others may need higher level of customization through what is called a White-Labeled approach. Our flexible approach embraces these and other client requirements.

Do-It-Yourself (DIY) or Managed Service
A majority of our customers user our software to create and manage their own surveys. However, it is not uncommon for our customers to ask us to completely manage one or more surveys for their company. We are happy to assist should you need our Managed Survey services.

Phone and Paper Surveys
We support phone surveys in both outbound and inbound modes. Phone based survey interviews can be conducted by a computer or a human operator. We also support data collection by paper surveys. Irrespective of the mode of data collection, ALL survey data are integrated into a single database for analysis and reporting.

Automated/Process-Integrated Surveys
We can help you integrate surveys with existing business processes. For example, a survey invitation may automatically be sent to your customers everytime they interact with your company. Such process-integrated surveying helps monitor and improve the effectiveness of your Call Center operations and your customers’ experience on your website.