Client Support
One of the most comprehensive and
involved support teams available.

Strategic Account Management

A Strategic Account Manager (SAM) is assigned to every account, no matter the size of the account or scope of the project. The SAM serves to maintain an ongoing relationship with the client and ensure that clients maximize their use of the Zarca system, understand the expansive capabilities of the technology, and have an active partner with whom to strategize and develop their survey initiatives.

Here are just a few of the things your SAM can do for you:
  • Survey Reviews: Send your SAM your survey initiative for a comprehensive review. The SAM will evaluate the survey for proper use of question types, formatting, customization, and will introduce elements of the technology that may be under-utilized or over-looked in your project. This review is done with your project needs in mind and is tailored to your organization’s goals.

  • Strategy Discussions: Do you need to send your survey to prospective participants with and without email addresses and are unsure how to do so? Are you concerned about integrating the data and generating reports? Do you have a complicated project and are not sure where to begin?

    Zarca SAMs serve to partner with clients on these types of strategy-related matters. SAMs will work to understand your organization’s survey goals, offer information based on proven survey best practices and will assist in the application of those practices.

  • Managed Survey Projects: Zarca SAMs can assist users who need managed surveys. In a managed survey the client provides their SAM with survey goals, information about the prospective audience, and timeline for project completion. From there, the SAM takes responsibility for the survey’s creation, deployment, and reporting. The scope of managed surveys largely depends on the client’s needs and Zarca SAMs cater the project to fit those objectives.
Support Contact Information

US and Europe:
Tel: +1-703-234-5523
Fax: +1-703-852-3901
Email:
Office Hours
Mon - Fri 9 am to 6 pm ET

Middle East and Africa:
Tel: +971-4-393-5537
Fax: +971-4-393-5538
Email:
Office Hours
Sun - Thu: 8 am to 5 pm GMT+4
Sat: 8 am to 2:30 pm GMT+4