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This brief customer service survey serves to address service quality, value, speed, and level of responsiveness to customer needs.
Sample Customer Service: Detailed Version
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This detailed customer service survey asks participants about their level of satisfaction during an in-store visit. Topics of inquiry are: quality of salesperson, quality of store/location, and history of client experience/purchases at that particular store.
Sample Non-Returning Customer Survey
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Understanding why recent customers do not plan to return to a particular store, this survey addresses reasons for dissatisfaction and requests suggestions on how the store can improve.